Terms and Conditions
US and Canadian Orders
All US and orders placed will be subject to a shipping and handling charge of $25 and are normally shipped UPS Ground. All Canadian orders placed will be subject to a shipping and handling charge of $45 and are shipped UPS International Ground.
We aim to dispatch orders within 3-5 working days from the date an order is received, but often it is sooner than this. If the product is available for pre-order, information will be given on the site to show that shipment may be longer. If your order is urgent please call for timescales.
All prices are in US dollars. While we try to keep shipping charges as low as possible, we cannot guarantee that these prices will not change.
If you require any further information or have any questions about our delivery terms, please contact us 203 221 2697 or email USinfo@cricksoft.com.
The payment method that you select for your order depends on whether you are an educational establishment, a home user, or business.
We accept purchase orders from educational establishments. Invoices for orders placed using a purchase order will be mailed separately to the invoice address. An official purchase order number will need to be included when ordering on the webstore.
Home users and businesses
Payment for orders from home users and businesses is required via a credit or debit card. You will be asked to supply us with your card details via a secure connection. Please note that if you are paying by credit or debit card, the card must be registered at your billing address.
All prices shown are exclusive of sales tax. Orders received from Connecticut and Washington customers will be subject to the appropriate state tax.
Crick Software has a no returns policy. If you have any technical problems with your product, please contact us as soon as possible, and our friendly support team will get you up and running quickly. In the unlikely event that your product is faulty (for example, a damaged CD), we will replace it free of charge.
Payment on orders placed with a purchase order should be made within 30 days of the invoice date. Details on how to make payments will be provided on the invoice.